Privacy Policy

Last updated: [21 October 2024]

Welcome to WeGo Logistics (“we”, “our”, “us” or WeGo). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, website, and mobile applications. Unless otherwise stated, WeGo Logistics is the controller of the information we process.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

When you register, place an order, or interact with us, we may collect the following personal information:

• Name
• Contact details (phone number, email address, and delivery address)
• Payment information (such as mobile money number or card details)
• Account login information
• Vehicle registration (for delivery partners)

1.2. Non-Personal Information

We may also collect non-personal information, which includes:

• IP address
• Browser type and version
• Time and date of visits
• Usage data and preferences

1.3. Geolocation Data

To provide delivery services, we may collect your location data from your device, particularly when using our mobile application.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Facilitate deliveries and process orders
• Communicate with you about your order status or customer service inquiries
• Manage your account
• Process payments securely
• Send you promotions or offers with your consent
• Prevent fraud or security breaches
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1. With Service Providers

We may share your information with trusted service providers (such as payment processors or delivery drivers) to facilitate our services. These providers are contractually obligated to handle your information securely.

3.2. Legal Obligations

We may disclose your information if required by law, such as in response to a court order, or if necessary to protect our rights or the rights of others.

3.3. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, in accordance with this Privacy Policy.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and access control policies. However, please note that no method of transmission over the internet is entirely secure.

5. Your Data Protection Rights

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to data processing
• Request the deletion of your personal information, subject to legal requirements

To exercise any of these rights, please contact us using the details provided below.

6. Retention of Data

We retain your personal information for as long as necessary to provide our services or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you interact with our site and improve functionality. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take steps to delete such information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

WEGO LOGISTICS
Email: info@wegomakola.com
Phone: +233256727713  +233256727726
Address: 3rd Floor. Dromo Plaza. Okaishie Makola. GA-142-6672.